JettBet Privacy Policy

At JettBet Casino, we are fully committed to protecting your personal data and respecting your privacy while you enjoy our platform. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when you visit jettbet.club, register an account, or use any of our services. By accessing JettBet Casino, you confirm that you have read and understood how we handle your data, and you consent to the practices described below.

JettBet is operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curaçao, under registration number 162413, and licensed by the Curaçao Gaming Authority under license number OGL/2024/112/0974. Our subsidiary, Deltaprime Limited, registered in Nicosia, Cyprus, acts as our billing agent and EEA Representative. Throughout this policy, "we," "our," and "us" refer to JettBet Casino and its affiliated entities.

Information We Collect

When you create an account at Jett Bet Casino or use our services, we may collect several categories of personal information. We gather this data to verify your identity, process transactions, and provide you with a safe and personalised gaming experience.

• We collect your registration details, including your full name, date of birth, email address, phone number, and residential address.
• We gather financial information such as payment method details when you make deposits or request withdrawals through Mastercard, Visa, Skrill, Neteller, crypto wallets, or other supported methods.
• We record your gaming activity, including games played, wagers placed, deposits, and withdrawal history.
• We track technical data such as your IP address, device type, browser information, and login timestamps.
• We collect communication records when you contact our customer support team via live chat or email.

How We Use Your Information

Our JettBet platform uses the information we collect for several legitimate purposes connected to delivering our services and complying with our regulatory obligations under our Curaçao license.

• We use your data to verify your identity and comply with Know Your Customer (KYC) and anti-money laundering regulations.
• We process your personal information to manage your account, deposits, and withdrawals securely.
• We use your contact details to send you important account notifications, promotional offers, and updates about our Welcome Bonus Pack and other bonuses.
• We analyse your gaming behaviour to improve our services and detect any signs of problem gambling.
• We use technical data to maintain the security and performance of our website and prevent fraudulent activity.

Here at JettBet, we only use your data for purposes that are necessary, lawful, and consistent with the reason it was originally collected. We will never sell your personal information to third parties for marketing purposes without your explicit consent.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register an account, compliance with our legal obligations as a licensed gaming operator, and our legitimate interests in preventing fraud and ensuring responsible gambling practices. Where required, we will also rely on your explicit consent, particularly for marketing communications.

Sharing Your Information

We may share your personal data with trusted third parties when necessary to operate our business and provide our services. Our JettBet Casino team works only with partners who maintain appropriate data protection standards.

• We share information with payment providers to process your deposits and withdrawals securely.
• We may disclose your data to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We work with identity verification services to confirm your age and identity in accordance with our KYC procedures.
• We may share data with our service providers, including IT infrastructure and customer support platforms, under strict confidentiality agreements.
• We may disclose information to law enforcement agencies if required by applicable law or to prevent fraud.

Cookies and Tracking Technologies

When you visit Jett Bet Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our website is used. You can manage your cookie preferences through your browser settings at any time. For more detailed information, please refer to our separate Cookie Policy.

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our JettBet systems use encryption technology to safeguard sensitive data, including financial transactions and login credentials. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Typically, we retain account and transaction data for a minimum period required under our gaming license. Once this period expires, we will securely delete or anonymise your data unless a longer retention period is required by law.

Your Rights

As a user of JettBet Casino, you have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable data protection laws.

• You have the right to access the personal data we hold about you.
• You can request correction of any inaccurate or incomplete information.
• You may request deletion of your personal data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You can withdraw your consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our support team at support@jettbet.co. Our customer support operates 24/7 via live chat, and we strive to respond to all privacy-related inquiries promptly.

International Data Transfers

As we serve players internationally, your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus. We ensure that any such transfers comply with applicable data protection standards and that appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Any significant changes will be communicated through our website or via email. Your continued use of JettBet Casino after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our support team via live chat, available 24/7, or by emailing us at support@jettbet.co. We are here to help and ensure your experience at JettBet remains safe, transparent, and enjoyable.